FAQ

We accept all methods of payment including cash, card (Visa, Mastercard, AMEX, and Discover), check, and tap-to-pay (Apple Pay, Google Pay, etc). We encourage our customers to pay with cash if possible, and offer a 4% discount on transactions paid for with cash.

We are open from 7am to 7pm on weekdays (Monday through Friday). We are open 8am to 5pm on Saturdays. We are closed on Sundays.

We currently close for these federal holidays: New Years Day Presidents' Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day/Indigenous Peoples' Day Veterans Day Thanksgiving Christmas We close early on these days: Christmas Eve New Years Eve

We offer a discount called Monthly Markdowns. Find information on this month's special offer here: Check our social media regularly to keep an eye out for any other discounts or special offers!

We do! We always appreciate hanger returns.

In the rare event that you feel your clothes need to be re-washed or re-pressed, we will clean and press them again for free ONLY if they have not already left the store. Once the garments have left the store, we no longer maintain responsibility for the quality of items, and must charge accordingly should items need to be cleaned again.

Our alterationist is currently not on-site every day of the week. For this reason, we will often contract alterations out to an off-site alterationist. This means that alterations can often take up to anywhere between a week to a week and a half.

Our current pressing days are Monday and Thursday. This means that in order for us to have enough time to clean your clothes, anything dropped off between Wednesday afternoon and Saturday morning is ready for pick up on Monday, while anything dropped off between Saturday afternoon and Wednesday morning is ready for pick up on Thursday.

We give courtesy reminder calls at the end of every month to each customer who has had an item on our rack longer than one month. After 180 days, we deem items still left with us as being "unclaimed", at which point we will give one final reminder call before we dispose of the items as we see fit.

In the rare event that you are unhappy with your service, be sure to let us know before leaving the store so that we may work out a solution beneficial to all. This could include rewashing, repressing, a discount to the original cost, or even full reimbursement. Once clothes have left the store we no longer maintain responsibility for the quality of items, and will not offer reimbursement for items brought back.

When it comes to lost or damaged items, we follow the American National Standard Fair Claims Guide for Consumer Textile Products. We strongly recommend keeping the ticket provided at drop-off as proof that you left items with us. Once an item is paid for, we can no longer take any responsibility for lost items - make sure to check your items to ensure none are missing at pickup. Lost Articles and Responsibility: "In claims involving lost textile articles, it is assumed that evidence exists that the article was submitted for servicing, and that while in the temporary custody of the servicing agency, it was lost and is beyond hope of recovery. In the absence of such evidence, a clear determination of responsibility or liability cannot be made." Replacement Cost as a Basis of Value: "Replacement cost is the cost of acquiring a new article of comparable quality. The original cost is not taken into consideration except as necessary for establishing quality. The same applies to gift articles for which no payment was made." "Many factors are taken into account in deciding the value of a used textile article, including its life expectancy - how long such articles are expected to perform satisfactorily - and its age and condition at the time of damage or loss. A very worn garment is less valuable than an identical garment of the same age that is in good condition. Aside from the amount of use it has had, however, a garment loses value with the passage of time because of changes in style. As with an automobile, a garment also loses some value even if its owner has not obtained fullest use of it. Differences in value also result from basic characteristics of the article." "Sentimental value by reason of attachments people develop to articles they own cannot be assigned a monetary worth, so this is ruled out as a valid consideration in assigning value."

When it comes to lost or damaged items, we follow the American National Standard Fair Claims Guide for Consumer Textile Products. Damage and Responsibility: "A determination of the cause of damage can often be made because of the obvious nature of the damage, previous experience with that type of damage, or on the basis of explanatory literature on the subject. In some cases, an additional technical examination by a textile laboratory may be necessary to determine the specific cause. Once the cause of the damage is identified, responsibility can usually be assigned to the consumer, manufacturer, launderer, or dry-cleaner." "The dry-cleaner or launderer is responsible for damage caused by redeposition of soil in the care process, damage due to accidental or negligent spot removal procedures, holes or tears caused by mechanical means (if these are discovered after cleaning and were not specifically noted before cleaning), damage resulting from articles left in pockets of the garment or others cleaned with it, and failure to follow care instructions." Life Expectancy: "Every textile product may be deemed to have a 'life expectancy' according to its intended purpose, material content, and the rate of change in fashion or style. An article may retain a degree of usefulness beyond the point of 'life expectancy'. It therefore has some residual value for as long as it remains in useful condition. This is usually a minimal monetary value except in the case of heirlooms with a recognized antique or historical value based on the current market demand for such products. 'Sentimental value' because of personal attachment is subjective and is ruled out as a valid consideration." Care Labeling Rule: "Most clothing products sold in the United States are required by the Federal Trade Commission to have a care instruction label permanently attached. Any person who undertakes to perform a care process other than that specified or allowed by the care instructions assumes full responsibility for that care process, unless the owner of the product has authorized the service beyond a reasonable doubt. For example, a dry-cleaner who wet-cleans or launders a garment that only carries care instructions for dry-cleaning assumes full responsibility for any consequential damage. Absence of a permanent care label on a product automatically returns the product to its implied serviceability status with respect to the appropriate customary method of care to be used."

Dry cleaning is a method of removing stains and dirt from garments and fabric by using little to no water. Dry cleaning isn't dry at all. It is called "dry cleaning" because it is a process of cleaning textiles with a solvent rather than water, meaning that, even though a liquid is used to clean clothes, no moisture from water is used in the process. To sum it up, garments go into a dry cleaning machine dry and come out dry. Additionally, many dry cleaners consider wet cleaning a form of dry cleaning. This wet process uses water as a solvent. The very special equipment controls the chemicals and agitation. With this in mind, many 'dry-clean only' items can be cleaned this way, and some even respond better to wet cleaning.

Perchloroethylene (PERC) is the most common solvent used for dry cleaning in the United States. PERC is a reproductive toxicant, neurotoxicant, potential human carcinogen, and a persistent environmental pollutant. At Joy Cleaners, we have a strong commitment to minimizing our environmental impact, and are proud to say that our cleaning process is 100% PERC free!

Ironing is the process of smoothing out wrinkles in a finished garment, or in fabric before it is marked and cut. This is done using a hot iron, sometimes steam, and a smoothing motion designed to settle the wrinkles out of the fabric. Pressing, on the other hand, utilizes our steam press machines to remove wrinkles with pressure and with as much steam as the fabric can handle without damage, in order to help a garment take its proper shape. Pressing is what provides that crisp, professional look to make your items appear good-as-new.

No. Frequent cleaning can in fact extend the life of your clothing by removing grime and dirt that can wear out clothes. This ground in dirt and soil can act as an abrasive, causing rapid wear of fibers.

No - when carefully controlled, the cleaning process should not shrink clothing. our machines use specialized temperature control with minimal agitation to prevent shrinkage. Industry standards allow for a normal shrinkage of two percent. However, this is usually not enough to notice. If you feel you have noticed a size change, then it is best to take measurements of the item(s). If it ends up that your clothing did shrink (more than the 2%), the shrinkage would be caused by poorly stabilized materials.

Some spots start out invisible and darken after cleaning - especially fat-based stains, but also stains such as spray from a grapefruit or apple, perfume or cologne, and hairspray. These "invisible stains" are not visible until they reveal themselves when exposed to heat during the drying cycle or during pressing. These stains cannot be removed by dry cleaning alone as they require the stain to be addressed before the cleaning process begins, and some may never be removed. If you are aware of such a stain on any of your garments, be sure to point them out at drop off so we may remove the potential discoloration before the stain sets.

Exposure to heat or the passage of time can cause stains from food, beverages, and other oily substances to oxidize and turn yellow or brown. Once stains become yellow or brown, they are much more difficult to treat and often cannot be removed. Some fabrics react negatively to common chemicals such as antiperspirant, perfume, and aftershave. Applying these common chemicals before you dress can help avoid fabric breakdown or discoloration, but over a period of time damage can take place. Repeated contact to perspiration will eventually lead to permanent yellowing that is commonly seen on shirts and blouses.

When it comes to any sort of alteration or tailoring, due to the fact that we do not have an alterationist on-site at all times, there are some clients who feel more comfortable bringing or sending in garments that have already been pinned for alterations. If you feel inclined to do so, we will honor those measurements. However, we are more than happy to complete the measurements for you!

We only use starch if specifically requested.

We do not use any fragrance in our cleaning process, and because we do not use any PERC we are able to avoid the somewhat chemical smell that PERC can sometimes leave on clothing.

Yes! We can care for all kinds of items, including but not limited to: Police, firefighter, and other first responder uniforms Band uniforms Choir robes Non-contaminated medical wear (lab coats, scrubs, linens, etc) Flags Draperies and curtains Athletic wear and sports uniforms Cultural garments Vintage items Military fatigues

We do! Unlike our usual cleaning service, our wash and fold charges by the pound and does not include individual spot cleaning or press-work on a steam press. You must specify upon drop off that you would like to utilize this service, otherwise your items will be processed for our regular clean and press.

We now offer a pickup and delivery service! Call during our store hours for more information at (770) 932-9965.

We currently offer leather service for cleaning and conditioning of leather. However, many items that market themselves as leather are often made of synthetic materials. In these cases, the most we can do is treat the items as we would any other item of clothing, as stains on these items would need to be airbrushed with paint. We do not offer any leather repair or leather sewing.

While we can press clothes without washing and vice versa, it is recommended that you get your clothes both cleaned and finished with a steam press in order to maintain their quality and look.

We can only offer same day service for washing clothes with no pressing or ironing. Our pressing days are Monday and Thursday mornings, meaning that we cannot offer same day service for pressing. Our laundry and fold service has 24 hour turnover time.

Just about any clothing can be brought in for professional cleaning, and the exact type of cleaning needed to keep your clothes healthy and fresh is determined by the individual items and their care labels. However, there are some items that benefit greatly from a professional cleaning. Natural fabrics, such as wools and silks, benefit and prefer dry cleaning. Velvet is another fabric that benefits from professional cleaning. Velvet is a pile fabric, so the nap is easily crushed. It is very hard to "lift" the nap of velvet, even for professional cleaners with the best equipment. A professional cleaner can open the seams, steam and brush the velvet, and remove many marks. Professional cleaning is beneficial for garments whose interior parts (such as pleats, collars, cuffs, and plackets) need special care. If you have any items with a care label that states "Spot Clean Only", you should know that this garment is not able to withstand normal cleaning methods. Spot cleaning means your garment will be hand-cleaned only in the areas where there are noticeable stains. If you own matching sets of clothing such as suits, sweater sets, or dresses with matching jackets, always have them cleaned at the same time, whether or not they appear to be soiled. Dyes and fabric finishes will change over time and with repeated wearing. To keep your matching sets looking as new as possible, clean them together. Lastly, all clothing should be cleaned prior to any length of storage. This will help prevent stains from settling in, moth damage, and more.

We are happy to help you remove pilling! Pilling is when groups of short or broken fibers on a fabric's surface become tangled together, creating a tiny 'ball'. Often, this results from rubbing/abrasion during normal wear and use. Once removed, please note that pills can return, and in fact most likely will return. From time to time, you may find it necessary to remove pills in order to keep your garments looking fresh and new.

No, you should not store your clothing in these plastic coverings. They are provided with the intended purpose of protecting garments until they reach their 'home'. Fabrics need to breath. It's best to store clothing uncovered or in a breathable fabric garment bag. We strongly advise against storing in any sort of plastic storage bin.